REFUND POLICY

Refund Policy

At Royal Ti'Azsjuah, customer satisfaction is our top priority. We want you to love your purchase, but if for any reason you are not completely satisfied, please review our refund policy below:

1. Eligibility for Refunds

• Items must be returned within 7 days of the purchase date.
• Products must be unused, in their original packaging, and with all tags attached.
• Personalized or customized items cannot be returned unless there is a defect or error on our part.

2. Refund Process

• To initiate a return, please contact our customer service team at [royalglam411@gmail.com] with your order number and the reason for the return.
• Once your return request is approved, we will provide instructions on how to return the item.
• Refunds will be processed within 7 to 10 business days after we receive the returned item.

3. Shipping Costs

• Original shipping costs are non-refundable. Return shipping costs will be the responsibility of the customer unless the item was defective or an error occurred.

4. Exchanges

• If you wish to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item.

5. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 48 hours of receiving your order, and we will arrange for a replacement or full refund.

6. Final Sale Items

• Certain items marked as "Final Sale" are not eligible for returns or refunds. Please check the product description for details.

We appreciate your understanding and are here to assist you with any questions or concerns regarding your purchase. Thank you for choosing Royal Ti'Azsjuah!